Chatbot Development Services
With the power of cognitive technologies such as AI, NLP and ML, conversational bots are redefining the way of doing business. Gateway Digital leverages the power of these technologies for intelligent chatbot application development for faster, personalized and relevant customer service experience. Our expert team has successfully devised chatbot-driven solutions that interact with users over text or voice, access their information, accomplish specific tasks and complete transactions backed by structured AI-driven algorithms.
Gateway Digital’s approach for implementation of chatbots includes- identifying potentials and their goals, capturing user stories from end-user perspective, identifying the most suitable messaging platform and technology stack to kick start implementation, followed by natural language conversation design and implementation of chatbots.
Experience
Transforming banking experience by providing intelligent assistance that provides fundamental information and key statistics details to customers
Automating frequent customer service requests, in order to reduce support cost and enhance customer service experience by quickest response to queries
Interactive agent allowing users to have quick information of the searched keywords along with relevant summary and images in a formalized manner
Personal Digital Assistant/Bot that can guide user in their day-to-day activities and/or perform customized tasks
Futuristic Initiatives
Implementation of voice-enabled chatbots allowing users to interact with voice and audio
In-message purchase implementation encouraging users to have seamless buying experience
Developing active learning and adaptive capabilities
Integration with components of IoT and other connected devices to enhance user experience of accomplishing the tasks
Our Achievements
47% reduction in email cost for customer service with the help of conversational bots
Digital assistant cuts customer service costs by 58% for leading customer support provider firm
50% increase in customer orders within three months of launching of food ordering bot engine for leading restaurant group
35% increase in ROI by reducing investment in support services for leading travel services provider
